Payments and Delivery

Sigma International d.o.o. sell to institutional customers (installers, project developers, wholesalers) based on valid VATUE and to individual customers or private persons also. 

Payment

We accept only payments by standard bank transfer. All payments in Serbia are bound to the RSD currency. All payments from other countries are bound to the EUR currency. Other currencies (eg USD CHF GBP) have informative character. All needed payment information (our account number, IBAN, SWIFT), you will receive automatically during processing your order.

Prices

Net prices - at sigmainternational.eu webshop presented prices are net prices (excl. VAT) for institutional customers and Intra-European supply. In this cases netto VAT-free (0% VAT) invoicing is possible, but requires valid PIB for Serbian customers or VAT-EU ID-No of the buyer. In certain cases net invoicing can be refused. Buyers outside Serbia and European Union are not charged with VAT.

Gross prices - given in proforma invoice to individual customers or private persons.  Presented prices are gross prices (incl. VAT). The VAT-rate is 20% for Serbian customers and 21% for EU customers.

Delivery

The customers from Serbia: delivery is for free.

International customers: delivery is not included in the price of goods. Insured shipping with international parcel (DHL, Schenker,.) after:

• Estimating the final transport costs
• Customer order confirmation (60% down payment)
• Payment in full amount (before delivery other 40%)

Delivery based on Incoterms 2010

DAP - We require 100% payment in advance before delivery. Sigma International d.o.o. will deliver the goods to a designated location. The buyer is required to specify the place of delivery and a person responsible for taking the delivery at the location, including his or her telephone number.

EXW - We require 100% payment before delivery. Sigma International d.o.o. prepares goods for pick up from one of our warehouses on a scheduled delivery date. The buyer provides it's own transporter who will pick up the goods on the scheduled delivery date based on the order of delivery.

Cancellation
In case of cancellation by the customer, Sigma International doo will charge 25% of the cancellation
costs from the total value of the order(s) or invoice(s).